Terms of service

 

This Membership Agreement (“ Agreement”) is made between: ELEVATE&MORE LTD, a lifestyle management company (“we”, “us”, “our”), and Full Name of Member, (“you”, “your”, “the Member”).

1. Acceptance of Terms

By signing this Agreement, you confirm that you have read, understood, and agreed to the Elevate&More Terms & Conditions, which form an integral part of this Agreement and are available attached as Appendix A.

2. Membership Benefits

As a Member, you will have access to the services and privileges associated with your selected tier, as described in Elevatet&More’s official materials, including concierge, travel, villa rentals, yacht charter, event planning, and lifestyle support. All requests are handled with care and on a best-effort basis, subject to availability and partner conditions. Certain experiences or last-minute arrangements may involve additional costs, which will always be communicated transparently and approved by you in advance. Our goal is to ensure every service feels valuable and worthwhile for you.

3. Membership Term

Your membership is valid for twelve (12) months from the date of activation and will automatically renew for another 12-month term unless canceled in writing with at least one (1) month’s notice prior to renewal.

4. Payment Terms

You agree to pay the Membership Fee in full via:

One-time upfront payment (10% discount applied) or monthly recurring payment charged to the account on file. All payments are non-refundable except as expressly provided in the Terms & Conditions. For Infinite memberships, refunds may only be considered after three (3) months of active service and at the company’s discretion.

5. Cancellation

You may cancel your membership at any time by giving at least one (1) month’s written notice before the next renewal date. Upon cancellation, benefits will remain active until the end of the paid term.Elevate&More reserves the right to suspend or terminate membership for breach of the Terms, non-payment, or misconduct.

6. Confidentiality

Both parties agree to maintain full confidentiality regarding all personal information, arrangements, and private matters discussed or managed during the membership term.

7. Liability

Elevate&More acts as an intermediary between Members and third-party providers. We are not responsible for the acts, omissions, or failures of such providers. Members are encouraged to maintain their own insurance coverage. In the rare event of any mistake, miscommunication, or service issue affecting your experience, we will make it right, whether through a complimentary experience, service credit, or other thoughtful gesture that reflects our commitment to your satisfaction.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and W ales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and W ales. Both parties agree to make every reasonable effort to resolve any concerns or disagreements amicably before commencing legal proceedings.

9. Acknowledgement

By signing below, both parties acknowledge that they have read, understood, and agree to be bound by this Agreement and the accompanying Terms & Conditions.

APPENDIX A: TERMS & CONDITIONS

Last updated: 19th January 2026

These Terms & Conditions (“Terms”) govern your relationship with Elevate&More (“we,”

“us,” “our”) and your membership, use of our services, bookings, and any other interactions.

By applying for, purchasing, or using a membership or our services, you accept these Terms.

1. Definitions & Interpretation

1. Member / you / your: the individual accepted into membership or using our services.

2. Membership Fee: the amount you pay (one-time or monthly) for membership privileges.

3. Services: concierge, travel, villa rentals, yacht charter , event planning, and any lifestyle support offered by us, directly or via partners.

4. Third-Party Supplier / Supplier: an independent vendor , hotel, venue, contractor , or other entity providing services or goods on behalf of or arranged by us.

5. Agreement / Contract: any booking, order , or request accepted under these T erms.

6. Force Majeure: events outside reasonable control (weather , strikes, acts of God,  pandemics, governmental acts, etc.).

2. Membership & Eligibility

1. Membership is by application and subject to our acceptance at our sole discretion.

2. You must be at least 18 years old and legally capable of entering contracts.

3. Membership is non-transferable and for your personal use only, unless otherwise agreed in writing.

4. We may refuse or terminate membership for any reason, including misconduct, misuse, or breach of these T erms.

3. Membership Term, Renewal & Cancellation

1. Memberships run for 12 months from the activation date (the “T erm”).

2. Unless you notify us in writing at least one month prior to renewal, your membership will auto-renew for another 12 months.

3. You may cancel your membership with one month’s written notice before the next renewal date.

4. Upon cancellation or non-renewal, benefits cease at the end of the paid period (unless otherwise agreed).

4. Payment & Fees

1. You may choose: One-time upfront payment for the year (with a 10% discount) or Monthly payments via account charge (subject to billing terms)

2. Membership Fees are quoted in euros (€) (or another currency if specified).

3. All applicable taxes, transaction fees, or duties are your responsibility.

5. Services & Requests

1. You can submit requests for any of our Services, and we will use reasonable efforts to fulfill them, subject to availability, supplier terms, and local regulations.

2. We act primarily as an intermediary or agent between you and third-party suppliers and do not guarantee the performance or quality of their services.

3. For villa rentals, yacht charters, and events, we source premium and off-market options and coordinate staffing to deliver a seamless experience.

4. Certain requests (last-minute, high-demand, or remote locations) may incur additional costs, which we will inform you of in advance.

6. Bookings, Changes & Cancellations

1. Once you confirm a booking, we will arrange it with suppliers. Until suppliers confirm, bookings remain tentative.

2. If you request changes or cancellations, notify us in writing as early as possible.

3. Event cancellations may incur fees depending on timing and committed costs.

4. If a third-party supplier changes or cancels a confirmed booking, we will always do our best to secure an equivalent or better alternative for you, or recover costs where possible. Our priority is to ensure your plans remain seamless and enjoyable, even when unforeseen situations arise.

7. Refunds & Exceptions

1. For Access and Signature members, fees are strictly non-refundable once paid.

2. For Infinite tier members, no refunds are available before six (6) months of active service.

After that period, refunds may be considered at our discretion and after accounting for incurred costs.

3. Where a service is canceled by us (not due to Force Majeure or your fault), a full or proportionate refund may apply.

8. Member Conduct & Usage Rules

1. You agree to treat all staff, suppliers, and third parties with respect and comply with reasonable instructions.

2. We may suspend or terminate your membership if you misuse privileges, breach these Terms, or cause reputational harm.

3. Repeated cancellations, no-shows, or abuse of privileges may result in removal from the program.

9. Liability, Indemnity & Disclaimers

1. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses (including loss of profit, reputation, or data).

2. Our total liability shall not exceed the total sum of fees you have paid in the 12-month period relevant to the claim.

3. You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms or use of third-party services.4. We are not liable for delays or failures caused by Force Majeure or third-party actions.

5. Members are encouraged to maintain appropriate insurance.

10. Intellectual Property & Use of Materials

1. All intellectual property in our materials, branding, and content remains our property or that of our licensors.

2. You may not use or reproduce our materials without prior written permission.

3. We may capture photos or videos at events for internal or marketing use (subject to confidentiality agreements).

11. Amendments & Modifications

1. We may update these T erms periodically, and the latest version will be shared via email or posted on our website.

2. If changes are material, you may cancel before they take effect and receive a prorated refund where applicable.

12. Assignment & Subcontracting

1. We may subcontract certain services or assign our rights under these Terms.

2. You may not transfer your membership or rights without our written consent.

13. Governing Law & Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

2. Any disputes or claims arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

4. Both parties agree to seek a fair and amicable resolution through communication or mediation before pursuing legal proceedings.

14. Notices & Communications

1. All communications may be delivered via email, in-app messages, or other electronic means.

2. You agree that electronic communications satisfy any legal requirement for notices in writing.

15. Entire Agreement & Severability

These Terms, together with this Membership Agreement and any related documents, represent the entire understanding between you and Elevate&More. If any provision is held invalid, the remainining provisions remain enforceable.