Membership
Elevate Membership – FAQ
What is the Elevate Membership? +
The Elevate Membership is a private service designed to simplify and elevate every aspect of travel and lifestyle. Members gain direct access to our team for priority bookings, tailored itineraries, and exclusive experiences through our global network.
What are the membership tiers? +
Elevate offers three tiers, Access, Signature and Infinite, each designed around a different level of service and personalization. From priority dining and travel coordination to full-scale lifestyle management, every tier reflects a distinct rhythm of support.
Who is eligible to join / how do I join? +
Membership is by application or invitation. We currently extend invitations to existing clients and friends of the house. New applicants are reviewed to ensure our services align with their travel and lifestyle needs.
What are the fees? +
Membership fees vary depending on the selected tier. Payment options include a one-time annual payment with a 10% discount or monthly billing. For more details, please refer to our Terms & Conditions.
What are the main benefits? +
Benefits vary depending on the selected tier and may include preferred hotel rates, restaurant access, bespoke travel planning, and global event coordination. Each membership level offers a tailored balance of access, service, and personalization.
How do I make requests or contact my concierge? +
Members can reach their dedicated concierge directly by phone, WhatsApp, or email. Our team is available 24/7 to assist with bookings, recommendations, and travel planning.
Can I cancel or upgrade my membership? +
Memberships can be upgraded at any time. Cancellations require one month’s notice prior to renewal.
What are the member conduct rules? +
Members are expected to engage respectfully with our team and partners. We reserve the right to terminate memberships for behavior that compromises service quality or professional relationships.
Are there any limitations to the service? +
While we strive to accommodate every request, availability depends on partner confirmation and third-party capacity. Certain peak-season or event-based reservations may require additional notice.
What happens if my membership ends or is terminated? +
If a membership ends or is terminated, pending bookings will be honored where possible. Refunds or adjustments are processed according to the terms outlined in the Membership Agreement.